STEM/MARK is a full-service agency specializing in market research since 1994. We do research for all kinds of clients in all kinds of areas.
For qualitative research we offer:
For quantitative research we offer:
Jan leads the company since 2003. Prior to that he was a vice-president of Czech Statistical Office. Aside from his managerial duties he still actively participates in research design and supervises our key research projects.
Tomáš attends to the needs of our partners and clients from abroad and also manages our online data collection facilities. Drawing on his expat career in Canada, he brings a bit of an overseas culture to the company.
Pavel is a die-hard sociologist, long-distance runner and an expert in the world of media and print. He leads the Client Service team and supervises the country-wide one-currency projects in media.
Bára is our consultant for all things pharmaceutical. She is a trekking enthusiast.
Our mastermind in terms of finance research and lotteries. Avid sci-fi fan a voracious reader of scandinavian detective stories.
Jan is the innovation engine of STEM/MARK. He never ceases to amaze others with his wide scope of interests ranging from math, mobile devices over to behavioral economics and yoga.
Our areas of focus are prints, television and radio. STEM/MARK happens to be the only agency repeatedly trusted in administration of all three one currency nation-wide surveys in the above mentioned areas. Above that we regularly conduct ad-hoc projects for individual research buyers. Thanks to our outstanding online research capacities, we are currently seeing a growing number of projects focusing on online media consumption.
Our clients include CzechTourism, Ministry of Local Development, individual regions, towns and cities as well as, e.g., UNESCO, foreign tourist regions or travel agents. We deal not only with incoming and outgoing but also with regional travel and tourism. We collect interviews all across the Czech Republic and abroad. Based on the data, we frequently formulate short- or medium-term strategies for travel and tourism development.
We conduct surveys largely for pharmaceuticals companies in the area of prescription treatments and drugs, OTC products and food supplements. Several our projects even aimed at the area of dental and veterinary medicine. Another group of clients include Ministerstvo zdravotnictví (Ministry of Health Care), professional medical societies, health insurance companies and hospitals. These surveys typically look into prevalence of certain diseases and disorders, quality of care, quality of education and level of awareness regarding prevention and treatment for certain diseases and disorders.
The key accounts in this area are banks, insurance companies and betting offices. We specialize in measuring customer satisfaction and a hollistic approach to customer experience. For both of these to improve we help to optimize financial products and services. A large body of our research is also done for institutions such as the Ministry of Finance of the Czech Republic, Czech National Bank or University of Economics – our typical projects here concern the area of financial literacy.
STEM/MARK has a proven record in the ICT and Telco. We complete thousands of interviews each month to satisfy the high demands of our clients among mobile network operators. Another important area involves FMCG & Retail surveys and research focused on air transport. The most frequent topics in all these fields are customer experience and loyalty.
We carry out studies for central authorities – ministries, sectoral professional units, schools, local governments´ offices or non-profit organizations. The usual topics we deal with are marketing in the public administration, perception of authorities and their activities, citizen versus official, needs of citizens and level of communication with the public administration, usage of ICT, reflection of changes and reforms in the public administration.
Some of our assignments look a lot like the ones in the four categories below. A substantial share of our work, however, is custom research. We are used to finding solutions and carving our own path to a successful end.
We usually look into what customers want, what they actually look like and how happy they are with what they getting. We aim to find out market potential, satisfaction of customers, their profile, loyalty and retention. Subsequently, we establish the segmentation of customers to help, among others, define at whom to target advertising and promotion for a product or service.
determines the size of the potential market and the size of the target groups. Can be researched by a simple survey or by the means of more sophisticated tools such as conjoint analysis which especially useful in finding a product potential.
also defined as consumer confidence is a simple index that sucessfuly predicts future development in the economy. It also tells you lots about the respondents natural optimism and attitude.
a crucial part of customer experience measures that is most often combined with measures of loyalty and actual experiences on touchpoints.
a widely-used tool for measuring of customer loyalty. It is rather simple but it is advised to make it a part of a deeper study.
tells you the ratio of new customers to the regular customers or in some cases also the ratio of visitors to actual buyers.
based on several algorithms, we divide your customer base into segments which can then be targeted in campaign.
These surveys are common in markets where close product substitutes exist – banking, telecommunications or retail. Clients often want to know what parameters of their products or services are perceived by the consumers as the most useful or beneficial and what makes them stand out in the market. Identification of these parameters allows our clients to communicate them in the campaign that follows. To distil these core parameters we use sophisticated techniques such as conjoint analysis, discrimination and consistency analysis or emotion measurements via colour tests. The price being often the principal parameter, STEM/MARK offers a range of pricing tests depending on the context and competition your product faces.
the price remains the decisive criterion on the Czech market. We offer a number of proven methods such as conjoint analysis or the van Westendorp method.
a special case of conjoint analysis where the brand (often also package size) as such is confronted with different price levels.
a method of calculating the relative importance of product attributes. The outcomes include a perception map of these attributes and a importance model that predicts the result of attribute
a more sophisitcated approach to the question of „what parameters are truly important“. Presents the respondent with a number of product variants and as the respondent states her preferences, the conjoint engine calculates individual utility levels for each parameter. The method is an adaptive one leading to a more accurate estimate and more differentiation among parameter levels.
a wonderful opportunity to see the strengths of conjoint-based methods such as ACBC, MaxDiff or SIMALTO. The respondent is presented with a series of product variants and usually picks the one she likes the most. This choice then determines her utility levels and links them to the individual parameters. The aggregated data then show you the way towards the ideal product for different segments or even individual customers. SIMALTO is used to optimize the service levels and is highly popular among city boards, regulators and clients who manage complex portfolios.
is our own invention that helps to cut through correlation and regression problems among product parameters. It is based on a conjecture that whenever the customer is happy with the product, she is happy with its parameters as well. This method combines general customer satisfaction levels with the product parameters.
is a psychological method which conects customer experience to feelings, moods by the means of association. It comes in handy whenever the true customer experience is likely to be obscured by self-serving biases or lack of verbal abilities.
We offer a range of tests of controlled communication (tests of several advertising campaign variants), measurements of campaign efficiency and effectiveness (pre-tests and post-tests). More importantly, we then investigate the effect of the campaign on the brand awareness and brand image among people. The current boost in electronic media is reflected in a rapidly growing number of projects monitoring discussion forums and listening of social media. where we pay attention particularly to the occurrence of and attitude (sentiment) towards the brand.
are cascade measures of brand awareness. Top of Mind is the most valueable as it is th first brand the respondent recalls. Unaided awareness comes in second because it shows spontaneous awareness. Aided awareness is both less reliable and desirable of a measure but nevertheless should be included in the survey.
a way to separate the good ideas from the bad. Mostly this is achieved through qualitative sessions but lately we have successfuly applied the prediction market method to do exactly the same job with less hastle.
a quantitative measure of campaign success. The recall levels are supported by audio, video or other media. We have developed a number of simple methods that reveal the strenght of recall. (measuring reaction times, composing advert story from screenshots)
a hardware intensive and equally insightful method which shows the points of visual attention. Particularly apt for website, package and merchandise testing.
Owing to strict quality checks and control regarding the data collection we have become a preferred sub-contractor for other research agencies. This most often applies to CATI, CAWI and CAPI data for those with no collection facilities of their own.
You will find Millward Brown and many advertising and media agencies among our clients in the Czech Republic. It is not seldom that we collect data for multinational agencies including those which have their representations and affiliates in the country. We also work for agencies-specialists in pharmaceutical and medical research.
We did business with both the big fish and the small ones. A lot of them are coming back for more.